Frequently Asked Questions

The Dog Patch FAQs for Dog Daycare, Boarding, Grooming

Can I tour the facility?

Yes, we feel every pet parent should know where their pet is staying and see our layout of the facility.

We only accept tours by appointment on every 3rd Saturday of the month at 11 a.m.

Tours require pre-registration. If Saturday falls on a holiday weekend, we would be unable to provide a tour based on the facility's capacity.

Tours are scheduled to not disrupt the daily routines of the pets and to avoid peak drop off and pick up times. Tours are only for pet parents 18 years old or older. No kids or pets are allowed on tour.

Please view our facility tour video on the Home Page.

Are vaccinations required?

Daycare & Boarding dogs must be current on the following vaccinations: Rabies, DHPP (distemper), Influenza and Bordetella. Update on flea and heartworm prevention.

  • If your pet is staying with us and we find fleas, The Dog Patch reserves the right to apply flea prevention. Clean-up fee will be charged, and immediate flea removal is required.
  • If your dog just received a Bordetella for the first time, they must wait 5-7 days before visiting.
  • If your dog was re-vaccinated for Bordetella, they must wait 24 hours before visiting.
  • If you are a grooming only client, rabies is required, however, we do prefer all groom dogs to have Bordetella.

How do I register to become a Client?

There are links on our website to “Customer Sign-up and Reservations” and 'Get In Touch" pages. The site will ask for you to set-up a username and password. You will be able to upload your vet records in the portal as well. You can also make reservations for boarding and daycare in the portal.
You will need to register each of your pets on this site, will need to have information readily available while you complete each pet’s information (examples include date of birth, breed, vaccination type and date given/expiration).

We require an application and agreement both are located on our website in the orange banner at the top of our website. Nothing to print, everything is electronic.

How do I make reservations?

You can set your future appointments in Paw Partner for boarding, daycare and grooming. To ensure adequate staffing, booking your daycare a month in advance is required. Boarding reservations should be made as soon as you book your personal plans, holidays book up very quickly. The reservation link is on our website.

When you register through the link on our website, this connects you to our system called Paw Partner; this is where the parent’s and pet’s information is located. You would have created a password, if you don’t remember your password you can request an automatic reset.

How to send vaccination records?

After registering your pet through our online portal, you can upload your vet records to the portal, or you can email to You will receive a confirmation we have received and reviewed your records. If for some reason you have not received confirmation, please follow-up. We are not able to accept any pets to stay in our facility without up to date records. This is for the safety of all our pet guests…safety is number one!

Are all dogs required to pass Playgroup Compatibility Evaluation (PCE)?

Yes, every dog, regardless of age, breed or size, must pass compatibility evaluation for daycare playgroup. This evaluation ensures your pup will be happy at The Dog Patch. The purpose of the evaluation is to evaluate a dog’s response to different situations and environmental changes to ensure the safety of all our 2-legged and 4-legged friends. If you dog does not have a PCE prior to boarding, we may not be able to guarantee to perform a PCE during their stay if peak season; in this case a solo fee could apply.
Evaluations are performed by trained staff members and are by appointment only. Evaluation fee is $25.
Evaluation drop-off is by appointment when your dog has the most energy; pick-up is after 2 p.m. If you chose, your pup could spend the entire day (additional fees may apply) and you can pick-up prior to 7 p.m.

How do I book a Playgroup Compatibility Evaluation?

Once we have received all your paperwork; vaccinations, application and agreement we will be able to set-up your appointment by calling the front desk.

What happens if my dog does not pass the evaluation?

Your pup can always try again, it’s ok. The purpose is to evaluate a dog’s innate character and help ensure the safety of all 2-legged and 4-legged friends. Sometimes on the first visit your pup might be nervous with not being familiar with our facility. We recommend waiting at least a week prior to re-evaluations.

In certain cases, we may recommend additional training or homework prior to re-evaluation. Re-evaluation fee is $10.

Does my dog have to be spayed or neutered?

For daycare, we require all dogs to be spayed/neutered by 6 months or have a plan in the works.
For boarding, we can allow for solo care where your pup will have individual playtime with staff up to 4 to 6 times per day. There is an additional fee of $13 per day per dog for Individual Care.

Are reservations required for daycare?

Yes, we prefer not to have drop offs unless something unexpectedly has occurred in your routine, we understand situations arise. If you need to cancel your appointment, please give us a courtesy call. By pre-scheduling daycare this ensures we can adequately schedule staff which ensures for a safe environment.

What is the minimum requirement for my dog to come to daycare?

Approved daycare dogs must attend daycare at least once a week to remain in daycare. Dogs who do not come on a regular basis will require re-evaluation. Exceptions can be made for vacation or medical reason; discussion with management would be necessary. Any dog absent for 30 days or more is subject to re-evaluation.

Do you offer discounts?

We offer the following discounts (only one discount can be applied):

  • Veterans, First Responders and Medical Staff
  • Multi-dog family for daycare and boarding

Are dogs separated by size?

Yes, dogs are separated by temperament and size. This is one of the reasons why we have evaluations so we know which play group your dog can join. We have small/gentle area, medium and large dog indoor areas plus an additional area. Our outside play areas are also monitored and managed the same way as our indoor play groups.

There can be times where dogs of different sizes can be combined. All dog rooms will be monitored by a full-time Paw Care Counselor.

What are the hours for daycare?

Regular daycare hours are Monday through Friday 6:30 a.m. to 7 p.m. and Saturday 8 a.m. to 5 p.m. No daycare on Sundays.

What is the address?

122 Linsley Ave., Brandon.

Conveniently located one street south of Highway 60 between Kings Ave. and Parson Ave.
Linsley Ave is next to Brandon Lighting

When can boarded dogs be dropped off or picked up?

All dogs can be dropped off or picked up for boarding during our normal work hours Monday through Friday
6:30 a.m. to 2 p.m. and Saturday 8 a.m. to 2 p.m. If you want to pick up on Sunday, you must schedule an appointment (fee may apply based on time of the year). Please note we are closed for lunch daily from 12:00 to 1 p.m.

Boarding dogs dropped off after 4 pm who require to be fed will incur a convenience feeding charge of $15 per pet.

What can we bring when we board our dog?

You will need to bring your dog or cat food in properly measured containers or zip lock bags per each feeding. For example, if your dog/cat will be spending 3 nights with us you will need 3 x feeding (usually twice a day) = 6 bags with the ½ cup in each bag.

  • We always recommend including an extra 1 or 2 feeding bags due to potential delay in travel.
  • Any medications (oral only, no injectables) with instructions.
  • Please DO NOT BRING bedding or toys. We do not want to be responsible for damage nor loss.

Can my dog get injured?

While very rare, illness and injury can happen, just like human kids. Accidents happen, it is your responsibility to research the risks. Some of these risks can include but are not limited to nips, bites, scratches, illness, injury, allergies or stress-related illness (diarrhea, dehydration, UTI’s, etc.). We do everything in our power to prevent these by evaluating all of our guests, splitting the groups up by size and temperament, never leaving the dogs alone when they are out of their kennels (in the yard or in the building), etc.

In the event something will occur, we would get in contact with you or your emergency contact as soon as possible. Should we be unable to reach you, we will follow the advice of veterinary staff treating your pup or cat.

Should any injury occur that requires more than basic medical first aid, TDP would immediately take your pet to the closest veterinary clinic to be checked out and treated according to their recommendations. We are of the opinion that it’s better to be safe.

Owners are solely financially responsible for any veterinary care caused to or by their pet, needed during or after their stay.
The Dog Patch appreciates our clients understanding of these risks and we are proud to provide the safest environment possible for those in our care.

What is “Kennel/Canine Cough”?

Canine or Kennel cough is a term loosely used to describe a complex of respiratory infections—both viral and bacterial—that causes inflammation of a dog’s voice box and windpipe. It’s a form of bronchitis and is similar to a chest cold in humans. Simply put, it’s a cold. The cough is not manufactured in our facility but rather brought in by another dog(s). Cough can be acquired at a dog park, going for a walk or just about any where another dog has been.

Although we require the Bordetella vaccine to help prevent kennel cough, it is similar to the flu shot, in which it covers the majority of strands of the virus, but not all. If there is a strand going around, there is still a chance your pup could pick it up, even if vaccinated.
If you suspect your dog is coughing or honking and might have picked up the “dog flu”, it is important to us that you get them on a medication right away and keep them home until their cough clears. It is highly contagious (just like a human cold). If you think your family member caught their cough here, please do not hesitate to let us know right away, so we can take the necessary precautions to help stop the spread.

The ideal time to get the Bordetella vaccine is 10-14 days prior to when they will be boarding, going to daycare, or possibly seeing the groomer. That way, if they are carrying the virus unbeknownst to you, they have time to shed the virus and become completely healthy before they visit all their friends!

Is The Dog Patch dog breed restrictive?

No, this is why all dogs must pass PCE prior to staying with us to ensure everyone can get along and has good manners. However, we do reserve the right should a dog’s weight exceed 100 pounds or more to restrict from daycare group based on our ability to control an extra-large dog in group. Safety is our number one priority.